Rackley Roofing Company Inc

Before hiring them, our roof had been inspected and found to be in good condition, only requiring its first routine maintenance. After Rackley’s work, leaks began almost immediately, though we didn’t see visible water intrusion for nearly 20 months. Their “fix” was simply to redo the same work they performed in 2022, ignoring the now-blackened structure underneath. From there, every storm brought a new leak. What should have been a straightforward repair, based on the pre-purchase inspection, turned into a nightmare. When we raised concerns, rather than taking responsibility, Rackley turned to lawyers offering a small monetary settlement with a gag order to silence us. Instead of standing behind their workmanship, they shifted the story to claim we “bought a bad roof,” a narrative that only appeared after we questioned their work despite our inspection reports, photos and Rackley’s own review before we even made an offer on the house. Homeowners and business owners deserve honesty and accountability. Our experience with Rackley was the opposite. Their legal team’s tactics and Rackley’s own arrogance are what ultimately emboldened us to speak about this publicly. Attached is a clear example of Rackley attempting to conceal damage silicone applied directly over rotted wood instead of making proper repairs. If you are considering them, I strongly encourage you to look closely at independent reviews, ask for detailed documentation, and proceed with caution.

Rackley roofing is really a great company. I have worked for this company 9 years. This company focuses on delivering great customers service and quality work. It has been a big blessing for my family and I to be part of this great group of people. If you have any roofing needs give Rackley Roofing the opportunity to serve you. Thanks.

They are great people that runs an amazing business. They have done a lot of roof work for my company and they are nothing short of perfect.

I called Wes at Rackley to look at a leak we found in our building. They took the time to go over the roof with a fine tooth comb. When the leak wasn’t apparent they used a garden hose to simulate rain in order to find what wasn’t obvious. I will def use these folks again. Thanks.

Very professional group. The initial lady I talked to (Memory Bagsby) was ready and willing to answer any of my questions. That to me says a lot about the company as a whole. When your sales team can answer tech questions then you have a solid foundation and training program. Well done Rackley!!

I am the Director of Facilities for a Tennessee company that has 110 locations in the state. Rackley is my go to roofing contractor , they provide fast, expert service for a fair price, their employees are some of the best in the business, in world where it’s hard to find trustworthy dependable roofing contractors, look no further that Rackley. My rep Memory Bagsby is a rock star, she is on top of all my requests and goes above and beyond.

The Boys & Girls Clubs of the Ocoee Region has worked with Rackley Roofing for the past several years. It is difficult to find organizations that you can trust and that goes the extra mile when needed. David Parris and Rackley Roofing has always been honest and fair. They have always gone out of the way to help our organization and they are very supportive to us a not for profit. I highly recommend Rackley Roofing.

The Boys & Girls Clubs of the Ocoee Region has worked with Rackley Roofing for the past several years. It is difficult to find organizations that you can trust and that goes the extra mile when needed. David Parris and Rackley Roofing has always been honest and fair. They have always gone out of the way to help our organization and they are very supportive to us a not for profit. I highly recommend Rackley Roofing.

As a design professional, I have had the pleasure of working with RD Herbert & Sons for almost 20 years on various projects including my own house. When it comes to roofing, especially metal and TPO I trust no one else! When the tornado hit us on March 3 in East Nashville I did not hesitate to call Steve Righter for help. Covid-19 and a city quarantine order also threw a curve ball into the mix, but Steve and both crews at RD Herbert and Rackley stepped up to the plate and persisted to get the job done. I want to thank all the guys who came out to tarp, complete the roof repairs and install new gutters. I have received so many complements on the gutters from my neighbors, especially the rain chains. You all did a terrific job! I expected nothing less and hope to continue to work with both companies on future projects.

Memory Bagsby is the greatest! She knows her stuff when it comes to roofs. When speaking with her, you can tell she loves her job and that makes for a smooth project.

Memory Bagsby and her team of professionals at Rackley Roofing have taken excellent care of all my commercial roofing needs here in Mt. Juliet for the last six years. From proactive inspections to effective (and timely) repairs, Rackley Roofing is my one-stop roofing services provider in Middle Tennessee.

Very dependable business with quality work. Memory Bagsby is amazing to work with and cares about the customer.

Rackley Roofing creates one of the best experiences that I’ve ever had with a Commercial Roofing company. Their team asked me very helpful questions, I can tell that they really care about what I’m doing with my building and others in the area. I am grateful to have spent the time and money with them, because they’re a real professional outfit. I highly recommend Rackley Roofing!

Memory Bagsby is very professional and knowledgeable. It’s always a pleasure doing business with her.

Rackley was very professional in every dealing. They did exactly what they said they would, followed through, and provided tremendous details of progress and before and afters pictures and descriptions of service. They’re sales rep Jake and Superintendant Alejandro along with their other contractors were all a pleasure to work with. They were mindful and considerate not to get in the way of operations.

As a senior manager at Mercedes-Benz of Music City I’m honored to write a review of Rackley Roofing. They are the best partner for our business and recently handled some maintenance and repairs for us. Highly recommend!