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The snow/ice storm in February caused an ice dam that melted water into my upper story recreation room and bottom story dining room. I called on Thursday and Chris was immediately responsive. He even tried to come out that day when the roads were impassable! He worked with me and my insurance adjuster to make the repair as painless as possible. I work from home, so he scheduled everything; the storage pod, movers, and workmen around my work/home situation. I couldn't have asked for a more motivated and conscientious contractor. Now that the work is done, I can't even tell that the entire front window trim was replaced, all of the floors were refinished, and the drywall upstairs was repaired. I would definitely call MidSouth and especially Chris again!